Refund Policy

At Cinta-kids, we strive to provide our customers with the best shopping experience possible. We want you to be completely satisfied with your purchase. However, we understand that sometimes a return or refund may be necessary. That’s why we have outlined our refund policy below to ensure transparency and clarity in all transactions.

  1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition: unworn, unused, and with all original tags attached.
  • The request for a refund must be made within 1 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  1. Non-Refundable Items

Certain items are not eligible for refund, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Personalized or customized items
  • Clearance or final sale items
  1. Refund Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  • Contact our customer service team at admin@cintakids.com to initiate the refund process.
  • Provide your order number and reason for the refund request.
  • Our customer service team will guide you through the return process and provide you with a return authorization if necessary.
  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  1. Refund Timeline

Please allow 40 days for us to process your refund once we have received the returned item. The timeline for the refund to reflect in your account may vary depending on your financial institution.

  1. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.

  1. Changes to Refund Policy

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at admin@cintakids.com . Our dedicated customer service team is here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Cinta-kids. We appreciate your business!